The Embassy Suites Hotel Receives International Awards for Quality and Warmth

The success of a service business lies in its ability to offer the best to its customers. The Embassy Suites Rosales Hotel in Bogotá has been recognized by both its guests and its parent company, the prestigious Hilton chain, for its dedication to providing an exceptional experience.

On August 29—at a gala held at The Venetian Resort Hotel Casino (USA)—Embassy Suites became the first hotel in Colombia to receive two prestigious awards: the Conrad Achievement Award and the Brighter Together – A Make a Difference Award, both recognizing the hotel’s high standards in quality and service.

Embassy Suites has stood out in its category (1) for its unique value proposition. “Embassy Suites has distinguished itself in four key areas: two related to infrastructure—a central atrium and all-suite rooms—and two service-based: complimentary breakfast and a daily ‘happy hour’ from 5:30 p.m. to 7:30 p.m., 365 days a year,” explains José Bayona, the hotel’s general manager.

The Conrad Achievement Award was granted based on a 2022 satisfaction survey in which 1,500 guests rated various aspects of their stay with scores of 9 or 10. This award highlights excellence across all hotel operations.

According to Bayona, the hotel’s service success is driven by the commitment of its 90-member team, who receive continuous training and work in an environment of trust and support, ensuring that their dedication translates into outstanding guest experiences. “Our team is warm, generous, and committed. They have autonomy, and we all work in sync, like a relay team. If something goes wrong, we are firmly committed to making it right,” he emphasizes.

The second award, the Brighter Together – A Make a Difference Award, reflects the hotel’s philosophy of “getting everything right.” “When facing a complaint, it’s not about what happened but how it is resolved. The goal is to make the guest feel comfortable and ensure they always return,” Bayona adds.

Embassy Suites is the perfect choice for corporate or family travel. Located at Calle 70 # 6-22, it offers easy access to restaurants and attractions, enhancing the overall experience for visitors to Bogotá.

(1) Embassy Suites is a five-star Hilton brand featuring all-suite accommodations, with a global portfolio of 269 hotels.